Shipping policy
At INDIVIJWL, we take pride in delivering your unique, customizable jewelry safely and promptly. Please review our shipping policy below to ensure you have all the necessary details regarding your order.
Processing Times
- info@indivijwl.com.
- Custom or made-to-order items may take an additional 3-5 business days to process, depending on the complexity of the design.
- Orders placed after 12 pm MST on Fridays will ship out the following Monday.
- You will receive a notification once your order has shipped, along with a tracking number.
Domestic Shipping
- We offer Standard Shipping (3-5 business days) for all U.S. orders.
- Express Shipping (1-2 business days) is available for an additional fee, calculated at checkout.
- Free Standard Shipping is available for orders over $150 within the U.S.
Shipping Costs
- Shipping rates are calculated at checkout based on your location and the weight of your package.
- All shipping options will be displayed during checkout, so you can choose the one that best suits your needs.
Order Tracking
- Once your order has shipped, you will receive an email with tracking information. You can use this information to monitor your package’s journey and estimated delivery date.
- Please allow 24-48 hours for the tracking information to update once you receive your shipping confirmation.
Lost or Delayed Shipments
- If your package has been lost in transit or delayed beyond the expected delivery time, please contact us at info@indivijwl.com. We will work with the carrier to resolve the issue as quickly as possible.
- INDIVIJWL is not responsible for shipping delays caused by carriers or customs, nor are we responsible for lost or stolen packages.
Incorrect Addresses
- Please double-check your address during checkout, as we are not responsible for rerouting a package to a different address if an incorrect one was provided. We will not be responsible for sending a new package to the correct address in such cases. If you happen to notice after checkout that your address is incorrect, please contact us ASAP at info@indivijwl.com with the correct address before we print the label.
Returns and Exchanges
- For information about returns, exchanges, and refunds, please refer to our Return Policy.
Contact Us
- If you have any questions about shipping or your order, feel free to reach out to us at info@indivijwl.com, and we’ll be happy to assist.
Last Update: October 15, 2024